Customer service

Dear customers :

We are appreciated for your long term cooperation . Recently some companies copy our website and cheat the customers . It ruins the reputation of our company and hurt the customers' benefit .In order to avoide this,  plz note that our website is http://www.estar-hk.com.

Any question, please contact our sales department, thanks.

SAMPLES                                                                                                                                                                                                                                                                                                

Samples can be sent before the real order per customers' requirement,which are not free charge.
Transport costs are not included in the price.
Delivery will take approximately 5 work days, and the sample will be sent on the next day of payment received.
We accept payment via telegraphic transfers.(T/T),western union money transfer.
 
ORDERS                                                                                                                                                                                                                                                                                                                                                                                                                                         
 
Goods are sold at wholesale price from ESTAR ENTERPRISE SHARES CO.,LIMITED.All goods are quoted F.O.B shenzhen,china.We can offer OEM&ODM for all products.
Goods will be sent through our own freighting agent,you should make the purchase C&F.
Delivery time of goods depends on quantity ordered,thus availibilty,and will be specified on each individual transaction.
 
WARRENTY & REFUNDS                                                                                                                                                  

New mobile phones have a warrenty of 12 months after date of delivery.
Refurbished mobile phones have a warrenty of 1month after the date of delivery.
Conditions:The buyer will be responsible for the transport costs of all returns,to the offices of Estar Enterprise Shares CO.,LIMITED.
After inspection of goods,the client will be issued with new stock,or repaired returned goods.
Cases will be delt with individually.
Sample specifications and featurea is a direct reflection of goods delivered when orders are made and delivered.
             
INSPECTION OF GOODS                                                                                                                                                                
 
Clients are permitted to appoint for inspection which can be the S.G.S agents based in ShenZhen,China.Payment for inspection will be charge of the client. 
 
 
BANK  ACCOUNT                                                                                                                                                                           
 
Our bank account(Pay in USA Dollars):

Beneficiary Account No.:  
USD  OSA11010253235801 

Beneficiary Name  
ESTAR ENTERPRISE SHARES CO.,LIMITED   (please note LIMITIED, thanks)

Beneficiary Addr. 
RMS 1318-19 HOLLYWOOD PLAZA 610 NATHAN RD MONGKOK KL HK

Account with Bank:     
SHENZHEN DEVELOPMENT BANK CO.,LTD
OFFSHORE BANKING DEPARTMENT

Bank address:
7/F.,NO.5047,ROAD SHENNAN DONG,SHENZHEN,P.R.CHINA 
SWIFT BIC:SZDBCNBS 

Our Western Union Payment Account

Country: China 
City: Shenzhen 
Firstname(Forename) of receiver:  Nan
Last name(Surname) of receiver:  Wu
Post code: 518033

OR

Country: China 
City: Shenzhen 
Firstname(Forename) of receiver:  Fangfang
Last name(Surname) of receiver:  Sang
Post code: 518033